Differences in the Customer Portal for CME

The customer portal for Siebel Self Service for Communications, Media, and Energy is different from the customer portal for Siebel Self Service. The most important differences are as follows:

• Support for complex account management

• Support for complex orders that include products and services

  Note: Service requests are also known as trouble tickets in the communications industry. The term trouble ticket is used in Siebel Communications for internal, agent-facing applications, but the term service request is used in the customer portal because people who use the product through the Web might not be familiar with this industry-specific term. In Siebel Communications, you can access the All Trouble Tickets view to see service requests submitted through the customer portal.