1. Self Service Administration Guide
  2. PUB Citizen Case Re-open Workflow

PUB Citizen Case Re-open Workflow

This workflow reopens a case. The following figure shows this workflow.

The PUB Citizen Create Case Activity Workflow calls this workflow as a subprocess.

The PUB Citizen Case Re-open workflow is described in the surrounding text.

Workflow Description

This workflow performs the following actions:

  1. Status Closed? This step determines whether the case is closed by checking for a Closed value in the Status field of the case. If the case is not closed, then the workflow does nothing.

  2. Re-open Case. If the case is closed, then this step opens the case again by changing the Closed value in the Status field to Active.

  3. Refresh BC. This step updates the business component for the case to indicate the case is now open. This step calls the Refresh Business Component method of the SIS OM PMT Service business service. For more information about this method, see Siebel Order Management Infrastructure Guide.