1. Self Service Administration Guide
  2. Requirements for Installing Siebel Self Service

Requirements for Installing Siebel Self Service

The following items are required to install Siebel Self Service:

  • Database server. For a list of supported database servers, including version and connectivity software information, see Siebel Installation Guide, and see the Certifications tab on My Oracle Support.

  • Siebel Enterprise Server. For a list of Siebel Enterprise Server requirements, see the Certifications tab on My Oracle Support.

For more information about installing Siebel CRM, see Siebel Installation Guide.

Note: The Siebel Bookshelf is available on Oracle Technology Network (http://www.oracle.com/technetwork/indexes/documentation/index.html) and Oracle Software Delivery Cloud. It might also be installed locally on your intranet or on a network location.

Siebel Self Service uses the Self Service Object Manager (LANG) component (alias SServiceObjMgr_lang) in the Siebel Call Center component group. The configuration file for Siebel Self Service is sservice.cfg. For information about the setup tasks that you must perform to deploy Siebel Self Service for an existing deployment that you originally installed for an earlier version, see Siebel Installation Guide and Siebel System Administration Guide.