Configurations to Determine Source of Leaves and POUs

Configurations set in ORS employee sync web service determine whether ORS can accept or ignore the transfer of Period of Unavailability (POUs) and Leaves defined in Siebel.

If accepted, the Period of Unavailability (POUs) and Leaves defined in Siebel are transferred to ORS. If ignored, the POU and Leaves in ORS will not be updated by the sync call.

In following SBL_ORS_Parameter_Definition.dvm, the default parameter value is set to M1NO. It must be changed to M1YS if Leaves and POUs from Siebel are to be ignored.

<cell>ORS-Ignore Siebel POU</cell>

<cell>M1NO</cell>

• If the value is set as “M1NO” (default value), POU/Leaves set in Siebel will be created in ORS.

• If the value is set as “M1YS”:

  • ORS will ignore the POU / Leaves data sent by Siebel/Connector and will not update POU/Leaves in ORS.

  • Updates to employee data or employee skills in Siebel will still trigger employee sync calls and will reset corresponding data in ORS.

  • POUs/Leaves will not be added in Siebel. All POUs/Leaves will be created in ORS directly (since ORS will be the master).

  • If a user still creates POUs/Leaves in Siebel (in Employee Exception Hours view), employee sync flow will trigger, however, ORS will ignore the POU / Leaves data. It will update the employee data and employee skills.

  This additional parameter and corresponding behavior is for both Initial Cutover and incremental employee data sync.