LPeter_org.xml File

The following sample code is a Knowledge Base Interchange (KBI) XML file for importing multilevel categories. Enter the knowledge base for your deployment of Siebel Smart Answer Connector; the knowledge base is dictated by the user application.

<?xml version="1.0" encoding="UTF-8"?>
<!-- Copyright (c) 2009, Oracle Corporation, Inc., All rights reserved. -->
<!-- -->
<!-- File : KB_Interchange_1_0.xml -->
<!-- Revision : 1.0 -->
<!-- Date : 14 Jan 2009 -->
<!-- Creator : Tom Jones -->
<!-- -->
<!-- Description: Knowledge Base Interchange standard for Siebel Appln. -->
<!-- -->
<!-- Change Log: -->
<!-- author Date Comment -->
<!-- ========== =========== =========================================== -->
<!-- -->

<!DOCTYPE knowledge-base [
<!ELEMENT knowledge-base (category*)>
<!-- name : Name of the knowledge base. Default value is "Siebel_KB" -->
<!ATTLIST knowledge-base
  name CDATA #REQUIRED >
<!ELEMENT category (category*)>
<!-- name : Name of the category -->

<!-- kscore : Knowledge Score of the category -->
<!ATTLIST category
  name CDATA #REQUIRED
  kscore CDATA "50">
]>
<!-- This file shall have 0..* nested categories -->
<knowledge-base name="LPeter_org">
		<category name="David Palmer">
			<category name="Robert Segal">
				<category name="Naomi Campbell">
    			<category name="Victor Li"/>
    			<category name="Shayam Pitroda"/>
    			<category name="Anuja Sonalker"/>
			</category>
			<category name="Bhavin Gosrani"/>
			<category name="Nilesh Shah"/>
			</category>
			<category name="Sheetal Shah">
				<category name="Roop Kumar Rathod"/>
				<category name="Ramani Iyer"/>
				<category name="Minal Nade"/>
				<category name="Brijesh Vairagiwala"/>
				<category name="Sachin Kulkami"/>
				<category name="Mehul Mehta"/>
				<category name="Rupal Doshi"/>
				<category name="Nalini Hegde"/>
				<category name="Venkatramanan Srinivisan"/>
				<category name="Trupti Goel"/>
				</category>
				<category name="Helen Su">
				<category name="Hemangi Ghodepar"/>
		</category>
		<category name="Aaron Boyd"/>
		<category name="Kishor Kunar"/>
		<category name="Snehal Binn-Smith"/>
		<category name="Ying Ping"/>
		<category name="Roberto Chavez"/>
		<category name="Henry Picean Jr."/>
</category>
		<category name="Elma Gilberto">
		<category name="Rita Gomez">
		<category name="Chini Tumkur"/>
		<category name="John Buchannan"/>
		<category name="Franchesco Pastor"/>
		<category name="Julia Roberts"/>
		<category name="Tom Cruise"/>
		<category name="Owen Willson"/>
		<category name="Jackie Chan"/>
		<category name="King Kenedy I"/>
		<category name="Tim Rutherford"/>
		<category name="Vivian Richards"/>
		<category name="Shaun Pollock"/>
</category>
		<category name="Roberta Martini"/>
		<category name="Ferrie Albuquerque"/>
		<category name="James Hommer"/>
	</category>
</knowledge-base>