Adding Fields to Workflow Processes

Use the following procedure to add a field to a workflow process.

To add a field to a workflow process

1. Log in to Siebel Tools.

2. Select Workflow Process in the Object Explorer.

3. Select the process eMail Response - Analyze Message whose status is set to Completed, and then click the Revise toolbar button.

4. Add the process property to the eMail Response - Analyze Message workflow process, as follows:

   1. Select the process eMail Response - Analyze Message whose status is set to In Progress.

   2. In the Object Explorer, expand Workflow Process then select WF Process Prop.

   3. Right-click in the WF Process Props list, then choose New Record.

   4. In the Name field, type the name of the property.

      The following table lists the property names that you can use.

      Property Name	Description	Input Argument
      MsgBody	EventFields.Email Body	Default. Contains the content of the body area of the incoming email message.
      MsgSubject	EventFields.Email Normalized Subject	Default. Contains the content of the Subject field of the incoming email message
      MsgSenderAddress	EventFields.Email Sender	(Optional) Contains the email address of the sender of the incoming email
      Select the property to send to the categorization engine from the list in the WF Process Props list. Typically, these properties begin with the letters Msg.	Typically, this argument takes the form EventFields.property-name, where property-name is the name of the property you have selected. For example, if you selected the property MsgFormat, the input argument is EventFields.MsgFormat.	(Optional) Contains the value of the property you selected. Note: When you add the Text input argument to a workflow, the text input argument does not appear in the list of fields. To use the input argument, type Text in the Input Argument field.

   5. Select String from the Data Type field.

5. Add an input argument to the process property as follows:

   1. Select the process eMail Response - Analyze Message whose status is set to In Progress.

   2. Right-click on the process then choose Edit Workflow Process.

   3. Select the Categorize Message business service to see a list of input arguments for the business service in the Multi Value Property Window.

   4. Right-click in the list of input arguments, then choose New Record.

   5. In the Input Argument field, select the input argument that corresponds to the property name you specified in Step 4. Use the table in Step 4 to identify the correct input argument.

   6. If the input argument that you want does not appear, type the input argument name in the field.

   7. In the Type field, select Process Property.

   8. In the Property Name field, select the appropriate property name. The name you select must match the property name you specified in Step 4.

   9. Close the workflow process window.

6. Select the process eMail Response - Process Message whose status is set to Completed, and then click the Revise toolbar button.

7. Add the process property to the eMail Response - Process Message workflow process, as follows:

   1. Select the process eMail Response - Process Message whose status is set to In Progress.

   2. Right-click on the process then choose Edit Workflow Process.

   3. Select the Analyze Message subprocess to see a list of input arguments for the subprocess in the Multi Value Property Window.

   4. Right-click in the list of input arguments, then choose New Record.

   5. In the Input Argument field, select the input argument that you want to add to the workflow process.

      Note: The Categorize Message business service of the eMail Response - Analyze Message workflow uses the input argument that you add.

   6. In the Type field, select Process Property.

   7. In the Property Name field, select the appropriate property name.

   8. Close the workflow process window.

   9. For each process listed in the following table, select the process, and then click the Publish toolbar button.

      Process Type	Status
      eMail Response - Process Message	In Progress
      eMail Response - Analyze Message	In Progress

8. If the eMail Response - Process Message or eMail Response - Analyze Message Workflows are not yet activated, see Siebel Business Process Framework: Workflow Guide to activate them.