1. Smart Answer Guide
  2. Administering Response Groups

Administering Response Groups

Use the following procedure to administer response groups.

To administer response groups

  1. Navigate to the Administration - Communications screen, then the All Response Groups view.

  2. Select the Siebel Smart Answer Response Group, and then the Input Arguments tab.

  3. Make sure that the Enable Siebel Smart Answer input argument is set to True.

    Note: The default Knowledge Base value is KB. If the name of your catalog is KB, you do not will not have to specify a catalog input argument. Now when you start your Communications Inbound Manager task with this response group, all emails sent to a profile monitored by this response group will be sent to the categorization engine for categorization by Siebel Smart Answer.