Building a Knowledge Base Model for a Siebel Smart Answer Production Environment

After you have completed the Benchmark, Analyze and Tune workflow, you must build a knowledge base model in order push the knowledge base model into the Siebel Smart Answer production environment.

Caution: Building a Knowledge Base will automatically make the new knowledge base the one used in production. Do not build a knowledge base unless you want the most recent changes to your corpus in the Siebel Smart Answer Administration Tool to be reflected in the Siebel Smart Answer production environment.

To build a knowledge base model for your Siebel Smart Answer production environment

1. Navigate to the Knowledge Base Status tab and select Build Knowledge Base to start the knowledge base model training.

2. Wait for the Training Status to be set to: Not Training.

   Note: The training process can take several hours and scales with the size of your corpus. Do not build a new knowledge base model during high call center load.

3. As soon as the knowledge base model is built, it will automatically be the default model for your production environment.