Hierarchical Knowledge Bases for a Multilingual Corpus

If a corpus is in more than one language, the Siebel Smart Answer Administration Tool will detect the language of each entry and organizes the content into groups by language. When you browse the imported multilingual category set, the top-level nodes of the category hierarchy are the languages in your corpus, the categories themselves have the language name appended with a hyphen, and the entries are leaf-level nodes in the hierarchy.

Caution: If you are manually creating your corpus and it consists of multiple languages you must organize your entries by language otherwise the categorization might not work.