1. Smart Answer Guide
  2. Importing the Knowledge Base File

Importing the Knowledge Base File

You import the knowledge base file into a catalog in the Administration - Catalog screen. The catalog name must be the same value in the following places:

  • Name field for the catalog in the Administration - Catalog screen.

  • Knowledge Base Name parameter in the Smart Answer Manager server component.

  • (Siebel Email Response only) The Smart Answer Catalog Process property in the Siebel Email Response - Process Message workflow. By default, the value of the process property is KB. To override this value with the name of your catalog, you assign the name of your catalog to the Catalog Name input argument of the response group.

Note: By default, the Response Group monitors the catalog titled KB. A Catalog Name input argument is not required if you enter KB as the name of your catalog and as the knowledge base name parameter in the Siebel Smart Answer Manager server component.

Before you can import the knowledge base file into your knowledge base catalog, you must copy the knowledge base file to a specific location in the Siebel File System.