Installing the Siebel Smart Answer Adapter

Siebel requires two files to talk to Siebel Smart Answer: SAAdapter.dll, and saconnectorconfig.txt. The connecting component between the Siebel Server and the Siebel Smart Answer Server is a library called SAAdapter.dll. This file can be found in the installation package or the smart_answer_server directory under siebel_dll.

1. Copy SAAdapater.dll to the server running Siebel under the Siebel installation directory siebsrvr\BIN.

   Note: SAAdapter.dll operates on the network port 20102

2. Create a file saconnectorconfig.txt inside the siebsrvr\smartanswer directory. saconnectorconfig.txt must contain the hostnames of the Primary and (if available) and Alternate server where you installed the Siebel Smart Answer Server(s). The format of saconnectorconfig.txt must follow the following example with the Catalogs Sales and Support enabled for Siebel Smart Answer:

   [Sales]

   my_sa_host1

   my_sa_host2

   [Support]

   support_sa_host1

   support_sa_host2

   Note: It is highly recommended that each knowledge base have a dedicated Siebel Smart Answer server in order to guarantee timely responses.

3. Verify that the file SAConfig.xml inside siebsrvr\smartanswer contains the correct location to SAAdpater.dll.

4. Create a system environment variable SAConnectorConfigDir that contains the full path of the directory containing saconnectorconfig.txt; that is

   D:\ sba81\siebsrvr\smartanswer
   

5. Log out and log back in to the account that you are installing Siebel Smart Answer and Siebel Server so that the variable takes effect.

6. Restart the Siebel Server.