Manually Assigning Leaf and Parent Categories

Manually assigning categories to corpus entries is the most time consuming and error prone method for building a Siebel Smart Answer corpus and is not recommended for a corpus with more than a few hundred entries. If you have more than a few hundred and must assign categories to each of them, see Starting Your Category Sets with Suggested Categories.

To manually form a hierarchical category set, you must decide which categories will be the parent nodes and those that will be the leaf or child nodes.

Note: You must first create a new category.

To create a new parent or leaf node

1. Navigate to the Category - Tree View Tab.

2. Create a new category by completing the necessary fields.

   Some fields are described in the following table:

   Category Name	Text
   Parent Category	Select from Dropdown list
   Category Description	Text

After all the categories are added into the Siebel Smart Answer Administration Tool, you can proceed to manually assign them to your corpus entries.