Modifying Categories

You can specify that you do not want to return feedback for specified categories to the knowledge base file. You can also specify an auto response threshold for each category. For more information about auto response, see Setting Up Auto Response.

To modify a category

1. Navigate to the Administration - Catalog screen, then the Smart Answer Settings view.

2. In the catalog list, select the catalog name, and then Categories.

3. In the Categories list, select the category that you want to change.

4. In the Categories form, complete the category setting fields:

   The following table lists the category settings.

   Name	Category Name
   Description	Optional
   Response Threshold	Required for auto response. A value of 0-100 (an integer value) that represents the confidence level that must be reached before the automatic response is sent.
   No Training	(Optional) Used for Siebel Smart Answer only. If this option is not selected, feedback is returned to the Siebel Smart Answer manager for the knowledge base. The default value is off.

Note: If you have a hierarchical knowledge base, some categories have subcategories. You can modify both categories and subcategories to achieve the results you require.