Rules and Assumptions for using Primary and Alternate Configuration

The following rules and assumptions apply when you use a Primary and Alternate configuration:

• If a categorization of feedback request is made when the Alternate server is taking over for the Primary, the Siebel Smart Answer engine will not process incoming requests, and will the messages will be added to the Communications List to be manually inspected by a call center agent.

• If either the Primary of Alternate server crashes, a notification is sent to the Siebel Smart Answer administrator and the server must be manually started up again to ensure data integrity.