Using the Siebel Smart Answer Administration Tool

This chapter provides instructions for using the Siebel Smart Answer Administration Tool. It includes the following topics:

• About Siebel Smart Answer Administration Tool

• Logging in to the Siebel Smart Answer Administration Tool

• Building a New Knowledge Base Model

• Backing Up and Restoring the Corpus.

• Building a Corpus

• Modifying Corpuses

• Assigning and Managing Categories for Corpus Entries

• Creating a Knowledge Base Model Using the Benchmark and Analyze Work Flow

• Querying the Knowledge Base Model

• Exporting the Knowledge Base

• Scheduling Maintenance for the Knowledge Base Model

• About Dashboard and Reports