Synchronizing the Knowledge Base Categories and Thresholds

Each time a new knowledge base model is pushed to the Siebel Smart Answer Manager, the confidence thresholds must be updated for auto-response inside Siebel Email Response. Because the knowledge base model will change at least once a day due to scheduled maintenance, synchronization must be done at least once a week. Synchronization will also push any updates made in the Siebel application to the categories into the Siebel Smart Answer Administration Tool and the knowledge base.

Note: If changes are made to the categories inside the Smart Answer Administration Tool, then a knowledge base file must be exported and then imported into Siebel.

To synchronize thresholds and categories

1. Navigate to the Administration - Catalog screen inside Siebel.

2. Select the active knowledge base.

3. Select Smart Answer Synchronize.