Uninstalling the Siebel Smart Answer Server

Use the following procedure to uninstall the Siebel Smart Answer Server.

To uninstall the Siebel Smart Answer Server

1. Stop the Siebel Smart Answer Server.

2. Ensure no windows are open to the smart_answer_server folder and that the Siebel server is stopped.

   Note: The uninstall process will fail to delete all files if a window is open to the installed directory that is to be removed. This includes all command prompts and directory explorers.

3. Execute uninstall.py from the Installation package.

4. The uninstall process will ask you to do the following:

   • Enter the full path to the installed directory. Example: C:\smart_answer_server.

   • Answer YES or NO if you would like to remove all Windows services for running Siebel Smart Answer.

   • Answer YES or NO if you would like to delete the installed directory and all of its contents.

     Note: This will remove all data and software for this installation. If you wish to save your data create a backup file using the Siebel Smart Answer Administration Tool.