Contents
1 What's New in This Release
- What’s New in Siebel In-Memory Next Best Action Guide, Siebel CRM 20.1 Update
- What’s New in Siebel In-Memory Next Best Action Guide, Siebel CRM 19.1 Update
- What’s New in Siebel In-Memory Next Best Action Guide, Siebel 2018
2 Overview of Siebel In-Memory Next Best Action
- Overview of Siebel In-Memory Next Best Action
- About Siebel In-Memory Next Best Action
- Architecture of Siebel In-Memory Next Best Action
- Workflows for Siebel In-Memory Next Best Action
- About Cross-Channel Support Using Web Services
- About the Range of Recommendation Types
- About Siebel In-Memory Next Best Action Response Action Framework
- About the Recommendations History Feature
3 Setting Up Siebel In-Memory Next Best Action
- Setting Up Siebel In-Memory Next Best Action
- Process of Setting Up Siebel In-Memory Next Best Action
- Configuring the Oracle Real-Time Decisions Server for Siebel In-Memory Next Best Action
- Integrating the Oracle Real-Time Decisions Server with the Siebel Application
- Configuring Choice Groups in the Siebel Application
- Defining Choice Group Events, Response Actions, and Parameters
- Creating Customized Views for RTD Recommendations
- Enabling or Disabling Recommendation Renderer Functionality
- Configuring Recommendation Names to Display in the Recommendations History Screen
- Disabling Transaction Tracking