Example of Creating a Roundtrip Promotion

A roundtrip promotion gives the member a bonus after the member completes a round-trip. Its criteria include:

• Airline equals Airline Name

• Departure Airport equals XXX

• Arrival Airport equals YYY

• Enrollment equals might or might not be required

• Flight Date equals Between Date 1 and 2

• Roundtrip equals Completed

Its action could be either one of the following:

• Give a flat bonus

• Give a percentage bonus (a percentage based on the 2nd flight)

This promotion uses two user properties, which Siebel Loyalty uses to evaluate each flight and decides whether it is part of a roundtrip or two separate one-way flights:

• Roundtrip Connection Gap (in Hours)

• Roundtrip Stay Gap (in Days)

This example assumes that you have already created the loyalty program, including the flight products used by that program. It gives a bonus for a roundtrip between San Francisco and Denver.