1. Email Administration Guide
  2. Smart Character Set and Siebel Email Response

Smart Character Set and Siebel Email Response

For Siebel Email Response, Smart Character Set completes the following tasks:

  1. Uses the message header of the inbound email to determine the correct character set (for example, Content - Type:text/plain;charset=iso-8859-1).

  2. Checks the driver parameter to determine the correct character set if no customer record exists.

  3. Sends the email in the UTF-8 character set if no driver parameter exists.