Troubleshooting Siebel Intelligent Search
If you encounter issues with Siebel Intelligent Search or OpenSearch integration, use the following logging and diagnostic steps to identify and resolve problems.
OpenSearch Log:
- Log file name:
modernsearch.log - Log file location:
<Siebel_Build_Location>/ses/applicationcontainer_internal/logs - Log levels: default Log Level will be 0 which stands for FATAL/ERROR. Set it to 5 to gather all the information including Information/Debug logs.
Siebel Server Logs:
- Presented in the corresponding Object Manager (OM) logs.
- Turn on OM logs via Siebel Server Manager. All standard Log Levels for Siebel OM apply.
- Apart from setting log level to 5 at component level, you can also set Even log level to 5 for all Search Events as shown below. Enabling this will help identify root causes of Search functionality in Siebel application.
Following table describes Server Event Configuration:
| Event Type | Alias | Log Level | Description |
|---|---|---|---|
| SearchLogEvent | SearchLogEvent | 5 | Used to log events for Search data processor during indexing. |
| Search Administration | SearchAdmin... | 5 | Logs all operations for Search Administration |
| Search Adapter | SearchAdapter | 5 | Log search adapter operations |
| Search Execution | SearchExecuti... | 5 | Logs all operations for Search Execution |
| Search Service | SearchService | 5 | Log all the operations for Search services |
| SearchPLUS Log | SearchPLUSLog | 5 | Log events for SearchPLUS Manager |
| SearchPLUS Indexing | SearchPLUSIn... | 5 | Traces the indexing bath job component |