4. Exception & Investigation Queues Dashboards
The Payments Dashboard screen provides the count of Total or Unauthorized transactions held in various exceptional queues of the logged in host code.
The Payments Queues Dashboard Summary lists:
l Payment Type Total – Count of transactions pending in different Exception Queues.
l Payment Type Unauthorized – Count of transactions held in Exception Queues for authorization for any queue action initiated.
The following are the payment types considered for Total and unauthorized transactions count:
l XBORDER (Cross Border)
l BOOK
l RTGS (RTGS FIN)
l ACH (SEPA Credit)
l DD (SEPA Direct Debits)
l FASTERPAY (SEPA Instant)
l FEDWIRE
l USACH Credit (US NACHA Credit)
l USACH Debit (US NACHA Debit)
l USRTP
l NEFT (India NEFT)
l India RTGS
l IMPS (India IMPS)
On the click on the Refresh button, the system refreshes the total count of payment transactions for each payment type.
You can select and click any payment type to get a count for every network code and transaction type combination with the corresponding exception status.
Select a particular row for which further drill down is required and provide the queue name and click the View button. The particular Queue opens with the list of transactions applicable for the row selected
.
|
Queue Code |
Name of Queue |
Description |
|
TR |
Repair Queue |
Displays the total count of transactions for a specific network code and transaction type combination that are in Repair Queue for the logged in host code. |
|
BO |
Business Override Queue |
Displays the total count of transactions for a specific network code and transaction type combination, which are in Business Override Queue for the logged in host code. |
|
PE |
Process Exception Queue |
Displays the count of transactions for a specific network code and transaction type combination which are in Process Exception Queue for the logged in host. |
|
PC |
Processing Cut-off Queue |
Displays the count of transactions for a specific network code and transaction type combination which are in Processing Cut Off Queue for the |
|
NC |
Network Post cut off Queue |
Displays the count of transactions for a specific network code and transaction type combination which are in Network Cut Off Queue for the logged in host. |
|
AL |
Auth Limit 1 and 2 Queue |
Displays the count of transactions for a specific network code and transaction type combination which are in Auth 1 and Auth 2 limit for the logged in |
|
EC |
ECA |
Displays the count of transactions for a specific network code and transaction type combination which are in ECA Queue for the logged in host. |
|
EA |
EAC |
Displays the count of transactions for a specific network code and transaction type combination which are in EAC Queue for the logged in host. |
|
EE |
Exchange Rate Queue |
Displays the count of transactions for a specific network code and transaction type combination which are in Exchange Rate Queue for the logged in host. |
|
SC |
Sanction Check Queue |
Displays the count of transactions for a specific network code and transaction type combination which are in Sanctions Queue for the logged in host. |
|
FC |
FX Unwind Queue |
Displays the number of pending transactions in the FX Unwind Queue for the logged in Host. |
|
FV |
Warehouse Queue |
Displays the number of pending transactions in the Warehouse Queue for the logged in host. |
|
SI |
Standing Instruction Queue |
Displays the number of pending transactions in the Standing Instruction Queue for the logged in host. |
|
EQ |
EU Payer Queue |
Display the number of pending transactions in the EU Payer Queue for the logged in host. |
|
NS |
Non STP |
Display the number of pending transactions in the Non STP Queue for the logged in host. |
|
IR |
Inbound Cancellation Request Queue |
Display the number of pending transactions in the Inbound Cancellation Request Queue for the logged in host. |
The following queues are available in the dashboard:
Note
– Auto-refresh feature is not available. You must click on the Refresh button to refresh the screen.
– The count will be displayed as ‘zero’ if there are no transactions for a specific transaction type and status combination.
–
4.2 Pending Queue Items Dashboard Summary
The Pending Queue Items Dashboard Summary screen provides the list of transactions pending in message processing Queues across all branch codes under the logged in host code
The following queues are available in the dashboard:
l Network Resolution Queue
l SEPA R-Processing Queue
l Accounting Queue
l SEPA Dispatch Browser
l ACH Dispatch File Browser
l STP Queue
l ACH R Processing Queue
l Incoming Unmatched Queue
On the click on the Refresh button, the system refreshes the total count of pending transactions.
Select a particular row for which further drill down is required and provide the queue name and click the View button. The particular Queue opens with the list of transactions applicable for the row selected.
4.3 Maker Queue Dashboard for Pending Transactions
This Dashboard is available for transactions pending in Exception Queues for which no queue action is initiated yet. The transaction is counted only if the user has access for any of the queue actions other than Authorize /Verify/Reject.
The transaction is counted if:
l No queue action is initiated yet for the transaction
l The logged-in user has access to Queue and any of the Queue actions except Authorize/Verify/Reject (based on PMDUSRQA, if available; else based on PMDROLQA)
l No Queue user restriction is applicable for the User (Based on PMDUSRQR if available; else PMDDROLQR)
l Transaction Amount is less than or equal to the User Input Limit allowed for the transaction (PMDUSERLT if maintained; else PMDROLLT)
4.4 Authorizer Dashboard for Unauthorized Queue Actions
The Queue record is counted for this Dashboard only if:
l A queue action is in unauthorized status.
l The logged-in user has access to Authorize action for that Queue (based on PMDUSRQA, if available; else based on PMDROLQA).
l No Queue user restriction is applicable for the Authorizer (Based on PMDUSRQR if available; else PMDDROLQR).
l Transaction Amount is less than or equal to the User Authorization Limit allowed for the transaction (PMDUSERLT if maintained; else PMDROLLT).
4.5 Missed SLA Queue Dashboard
'Missed SLA Queue Dashboard' is provided to list the transactions which are pending in Non STP Queue, Repair queue & ECA Queue for which the time limit stipulated in Customer Preferences is breached. For this, the system considers the difference between the Payment request received time and current time.
Number of Payments are listed based on the Network for each queue:
On the click on the Refresh button, the system refreshes the total count of pending Inbound ACH transactions.