Dispatch Technicians

Use this recipe to automate the process of dispatching technicians to jobs based on alerts from Internet of Things (IoT) enabled devices. It integrates Oracle Internet of Things Intelligent Applications Cloud and Oracle Field Service Cloud Service.

Note:

Oracle provides this recipe as a sample only. The recipe is meant only for guidance, and is not warranted to be error-free. No support is provided for this recipe.

Description

This recipe enables you to dispatch technicians quickly and increase productivity by having activities automatically created, without any manual interventions, from Oracle Internet of Things Intelligent Applications Cloud to Oracle Field Service Cloud Service. You can also keep better track of incidents and activities by minimizing human errors.

The capabilities include:

End-to-end integration between Oracle Field Service Cloud Service and Oracle Internet of Things Intelligent Applications Cloud
Automatic activity creation based on alerts from IoT enabled devices
Display IoT device details within Oracle Field Service Cloud Service

System Requirements

Oracle Field Service Cloud Service, Version 18A or later
Oracle Internet of Things Intelligent Applications Cloud
Oracle Integration