PeopleSoft CRM Application Fundamentals Overview
This book contains essential information describing the setup and design of PeopleSoft CRM and the use of features that are common to multiple applications within PeopleSoft CRM, including information on:
Setting up installation, basic system tables, and security options.
Setting up and using features that are common to multiple PeopleSoft CRM applications, such as notes, alternate character, interactive reports, and diagnostic reports.
Administering worker information.
Setting up and using interactions and 360-degree views.
Setting up and using self-service applications.
Managing relationships with customers.
Setting up agreements and warranties.
Managing the portfolio of products that you offer.
Note: This book documents the mechanics of setting up and using common PeopleSoft CRM functionality. The use of that functionality within a business process, such as order capture or support, is discussed in the application product documentation.
Throughout PeopleSoft Customer Relationships Management (CRM) applications fields may be labeled with an abbreviation rather than with the full spelling of the field name. Those abbreviations are used in CRM applications, along with the corresponding full name.
|
Field or Control |
Description |
|---|---|
|
AAF |
Active Analytics Framework |
|
AE |
Application Engine |
|
BDSS |
Oracle Business Data Synchronization Server |
|
BI |
Business Intelligence |
|
CDH |
Customer Data Hub |
|
CTI |
Computer Telephony Interface |
|
DVM |
Domain Value Mapping |
|
EBS |
Oracle E Business HCM system |
|
EIP |
Enterprise Integration Point |
|
FAQ |
Frequently Asked Questions |
|
HCM |
PeopleSoft Human Capital Management |
|
HE |
Higher Education |
|
HRHD |
HR Helpdesk |
|
OLM |
Online Marketing |
|
PIM |
Personal Information Management |
|
PIN |
Personal Identification Number |
|
PM |
Preventive Maintenance |
|
POI |
Person of Interest |
|
SIN |
Site Identification Number |
|
SLA |
Service Level Agreement |
|
SMS |
Short Message Service |
|
UAD |
Unified Agent Desktop |
|
UOM |
Unit of Measure |
|
CS |
PeopleSoft Campus Solutions |
|
CVN |
Card Verification Number |
|
CVV |
Card Verification Value |
|
FSCM |
PeopleSoft Financials Supply Chain Management |
|
IB |
Integration Broker |
|
PCI |
Pay Card Industry |
|
SOAP |
Simple Object Access Protocol |