Defining Rate Sets

To define rate sets, use the Rate Set (RC_RATE_SET) component.

This section discusses how to define rate sets.

Page Name	Definition Name	Usage
Rate Set Page	RC_RATE_SET	Associate descriptive ratings with final script scores. Rate sets are referenced in script definitions.

Use the Rate Set page (RC_RATE_SET) to associate descriptive ratings with final script scores.

Rate sets are referenced in script definitions.

Navigation

select Set Up CRM, then select Common Definitions, then select Process Automation, then select Rate Set, then select Rate Set

Image: Rate Set page

This example illustrates the fields and controls on the Rate Set page.

Field or Control	Definition
Rate Value	Enter text to describe each numerical score.
Score	Enter the minimum score associated with the rating. The lowest score must be 0.

Page Used to Define Rate Sets