Asset Management Functionality

Asset management provides organizations with the ability to gather information about the hardware and software that is used over their network. The system can also detect the location of personal computers on the network.

Asset management offers these benefits:

Provides foundation data for effective troubleshooting.
Facilitates planning for upgrades.
Helps keep the total cost of ownership under control.
Helps to accurately determine how much has been invested in a client system.
Increases company control and security.

Note: PeopleSoft HelpDesk does not currently provide any mechanisms to detect hardware and software assets from within its CRM applications. You must integrate with a third-party application for asset discovery or remote control of technology assets.