CRM Asset Lifecycle Management Business Processes
Asset Lifecycle Management (ALM) expands agent and administrator asset management business capabilities through integration with PeopleSoft Financials and third-party asset discovery and control systems.
Using ALM, asset data administrators can:
Increase control and security of asset data.
Plan system upgrades more easily.
More effectively manage the system's total cost of ownership.
Using ALM and your third-party system, help desk agents use case page actions to:
Run an ad hoc asset discovery process to verify configuration details of a specific installed asset.
Accessed using the Asset summary action.
Remotely control an employee’s desktop to resolve a problem.
Accessed using the
action.Browse inventory, manage product ads and packaging, and create and manage queries and notifications.
Accessed using the Asset administrator action.
Distribute software to the enterprise.
Accessed using the Software delivery action.