Understanding Change Request Access

This topic discusses the five ways to access change requests:

• Through the HelpDesk menu.

  Navigate to select HelpDesk, then select Add Change Request or select HelpDesk, then select Search Change Requests.

  Note: If you want to create a new change request, the system displays a blank Change Request page. If you want to search for existing change requests, the system displays the configured search page for Change Management.

• From the HelpDesk Case page.

  From the HelpDesk Case page, the Actions section enables the user to directly create a new change request. Creating the request for change from the case creates a direct link between the change request and the case. You can view the change request from the case and the case from the change request.

• From the Quality Management - Defect page.

  Using the Related Actions functionality, you can create a new change request directly from the defect. Also, you can identify and link an existing change request to the defect. Linking causes the change request to be viewed from the defect, and the defect to be viewed from the change request.

• From the Worker 360-Degree View page.

  This page provides the ability to both add a new change request from the employee view, and to view any requests already added by that employee.

• From Employee Self Service.

  You can add a change request by navigating to select Employee Self Service, then select HelpDesk, then select Add Change Request.