Understanding Credit Card Processing
If your organization accepts credit cards in payment for support, you can use the Authorize Credit Card page to manage this process. This page is not available when the case is associated with an agreement where this form of payment (pay for service) is inapplicable.
This topic discusses:
Processing options.
Credit card transactions.
Transaction process flow.
Note: Credit card processing is relevant to PeopleSoft Support only; PeopleSoft HelpDesk, HelpDesk for Human Resources, and Service Center for Higher Education do not incorporate credit card functionality.
Credit card processing depends on whether you use a third-party credit card authorization and payment vendor.
If you entered a merchant ID on the setup page, these conditions occur:
The Authorize Credit Card page contains a Submit button that agents use to submit transactions.
The Authorize Credit Card page requires you to enter information that your third-party credit card authorization and payment vendor requires.
If you did not enter the merchant ID, there are no required fields on the Authorize Credit Card page. This page does not have a Submit button. Instead, the page captures information for use with your organization's own solution for processing credit card payments.
PeopleSoft Support facilitates credit card processing through integration with third-party credit card authorization and payment vendors.
Depending on how your organization has configured your credit card processing, some or all of these transaction options are available:
|
Transaction Option |
Processing |
|---|---|
|
Authorize Only |
Verifies that the card is valid for the charge (the customer has enough credit to pay for the order, the card is not stolen, and so on). The vendor does not bill the credit card. |
|
Bill Only |
Bills the card without first verifying that the card is valid for the charge. Select this option if you have preauthorized the transaction and you want to submit the transaction for billing only. |
|
Authorize and Bill |
Performs both authorization and billing. The vendor charges the customer's credit card upon receiving authorization. |
|
Credit Only |
Credits the customer's credit card. |
The system performs all credit card validation before submitting data to the vendor, which prevents unnecessary transaction charges.
Image: Credit card processing flowcredit card transaction process flow process flowscredit card processing
This diagram illustrates the credit card transaction process flow.
When the system validates a credit card number, it validates that:
The credit card number is the correct length.
The credit card number starts with a valid prefix.
The credit card number is valid (if the Credit Card Setup page specifies the use of a check digit algorithm).
The system saves the authorization information along with the other transaction information in the credit card history once you manually save the case. This ensures that you have records of any real-time billing or credit transactions.