Understanding Defect and Fix Tracking

Flaws and functional shortcomings can occur in all products. Within PeopleSoft Quality Management, both product flaws and proposed enhancements are defects, and resolutions to both are fixes.

Use PeopleSoft Quality Management to track reported defects and enhancement requests and to record how requests are resolved. Automated worklist assignments and notifications move the defect through the resolution process. Managers, engineers, call center operators, and others can use the search tool to quickly identify and access records.

Use PeopleSoft Quality Management to:

• Identify defects associated with particular products or components.

• Monitor the progress of defects as they move forward to resolution.

• Advise support personnel and customers about fixes that have not yet been applied.

• Identify component problems affecting multiple products or versions.

• Log product enhancement requests made by customers and quality assurance engineers.

• Monitor requirements for quality certification processes such as ISO 9000.

• Measure product quality, identify defect trends, and assess customer satisfaction.

You can maintain a record of fixes to facilitate quick resolutions to similar defects and related cases. Use the record of fixes to:

• Reduce the possibility of fixing the same problem twice.

• Provide links to other defect records and quickly identify similar problems.

• Provide a detailed history of when a defect was fixed, the effort involved, and the versions affected.