Prerequisites for Managing Assets

Before you can access your asset management application from PeopleSoft HelpDesk, you must:

Install a third-party asset management application.
Install the third-party software on the computers that need to be discovered.
Install the third-party remote control software on the computers that need to be remotely controlled.

Note: Refer to your third-party vendor's documentation or ask your consultant for advice on setting up an integration with PeopleSoft CRM.