Accessing FAQs

This topic discusses how to access FAQs.

Page Name	Definition Name	Usage
Frequently Asked Questions Page	RC_FAQ_DETAILS_SS	View a list of frequently asked questions and the corresponding details.

Use the Frequently Asked Questions page (RBT_FAQ_SOL_SS) to view a list of frequently asked questions and the corresponding details.

Navigation

On the HR Service Center, IT Service Center, Customer Service Center, or Campus Service Center home page, click an FAQ or the View All link on the FAQ pagelet.
select Employee Self Service, then select Help Desk, then select FAQ
select Employee Self Service, then select HR Help Desk, then select FAQ
select Customer Care, then select FAQ
select Service Center, then select FAQ

Image: Frequently Asked Question page

This example illustrates the fields and controls on the Frequently Asked Question page.

Pages Used to Access FAQs