Activating the Required Service Operations

The implementation of RMA functionality in PeopleSoft Support requires activation of the following service operations:

• Business Unit.

• Item Master.

• Customer.

• Product.

• Return Material Authorization.

• Purchase Order Requisition.

• Item Balance.

As delivered, PeopleSoft service operation queues are inactive. In the PeopleSoft CRM and PeopleSoft Supply Chain Management (SCM) systems, you must activate the required service operation, set the associated service operation queues to run mode, define the publication or subscription routing rules, and configure an existing message node or define a new one.

See the product documentation for PeopleTools: Integration Broker and PeopleTools: Integration Broker Administration.