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Recording Fixes and Linking Them to Defects

This topic discusses how to record fixes and link them to defects.

Page Name

Definition Name

Usage

Quality Management - Fix Page

RQ_FIX_MAIN

Enter and update detailed information about a fix.

Quality Management - Defects Page

RQ_FIX_DEFECT_LNKS

Link defects with fixes. You can link multiple defects to a single fix.

Quality Management - Notes Page

RQ_FIX_NOTE

Add notes and attachments to a fix, forward notes to other parties on an ad hoc basis, and generate ad hoc email messages.

Use the Quality Management - Fix page (RQ_FIX_MAIN) to enter and update detailed information about a fix.

Navigation

select Quality Management, then select Add Fix, then select Fix

select Quality Management, then select Search Fixes, then select Fix

Image: Quality Management - Fix page

This example illustrates the fields and controls on the Quality Management - Fix page.

Quality Management - Fix page

Field or Control

Definition
Subject

Enter a brief description of the fix.

Completed By

Select the person who completed the fix.
Test Status

Select the testing status of the fix. Values are: Failed, In Progress, Partially Passed, Passed, and Pending.

Fix Time (Hrs. Mins) (fix time [hours and minutes])

Enter the approximate time required to complete the fix.
Complexity

Select the level of fix complexity. Values are: Easy, Medium, Trivial, and Very Complex.

Confidence

Select the level of confidence in the fix. Values are: High, Low, and Medium.

Product

Select the product to which the fix applies.
Verified By

Select the name of the person who verified that the fix was successful.
Production ID

Select the appropriate production ID for your product selection. Only IDs linked to the selected product appear through this search.
Version

Once you select a production ID, the system automatically displays the version label.
Component ID

Select the component for which the fix applies.
Verified On

Select the date of the verification.
First Found In

Select the product version in which the defect was first reported.
Fixed In

Select the product version in which the fix was first successfully applied.
Verified In

Select the product version in which the fix was first successfully tested.

Note: Several of the fields on this page enable you to distinguish between product versions. For example, a flaw in a piece of software code might be introduced into a program in one version (the Production ID field) but not discovered until a later version (the First Found In field). That same flaw might not be fixed until an even later version (the Fixed In field) is issued. By noting the program version in which the problem was introduced, you know to provide the fix to customers who are still using earlier versions.

Use the Quality Management - Defects page (RQ_FIX_DEFECT_LNKS) to link defects with fixes.

You can link multiple defects to a single fix.

Navigation

select Quality Management, then select Add Fix, then select Defects

select Quality Management, then select Search Fixes, then select Defects

Image: Quality Management - Defects page

This example illustrates the fields and controls on the Quality Management - Defects page.

Quality Management - Defects page

As fixes are implemented, use the Defects page to link the fix to one or more defects. This provides an immediate link to all reported defects resolved in full or in part by the fix. Alternately, you can link the fix to the defect using the Fixes page in the Defects component.

PeopleSoft Search is used to perform search on defects. Refer to Understanding PeopleSoft Search Framework Definitions for CRM and Understanding PeopleSoft Search Framework Definitions for CRM topics for more information on using PeopleSoft Search in CRM.

Field or Control

Definition
Subject

Displays the subject of the selected defect.
Add a Link to Defect

Click to add a new row to the Defects Linked To This Fix grid.

Use the Quality Management - Notes page (RQ_FIX_NOTE) to add notes and attachments to a fix, forward notes to other parties on an ad hoc basis, and generate ad hoc email messages.

Navigation

select Quality Management, then select Add Fix, then select Notes

select Quality Management, then select Search Fixes, then select Notes

The process of adding notes and attachments is similar across all PeopleSoft applications.

For instructions on adding notes and attachments, see Understanding Notes and Attachments.