PeopleSoft CRM Cross-Product Integrations

PeopleSoft CRM applications integrate with each other and with other external systems. Application-specific integrations are discussed in the application-specific product documentation. The following integrations apply to multiple products:

• Integration with PeopleSoft Human Capital Management (PeopleSoft HCM) or other similar systems enables you to synchronize CRM employee records with the system of record for human resources (HR) data.

• Integration with Oracle E-Business Human Capital Management (Oracle E-Business HCM) or other similar systems enables you to synchronize CRM employee records with the system of record for HR data. CRM HelpDesk for Human Resources now offers integration with E-Business Human Capital Management.

• Integration with PeopleSoft Supply Chain Management (PeopleSoft SCM) or other similar systems enables you to synchronize customer and product data across systems, which enables many transactions within PeopleSoft CRM, such as manage materials in PeopleSoft Integrated FieldService and PeopleSoft Support and order taking and tracking in PeopleSoft Order Capture.

• Integration with PeopleSoft SCM and Financial Management Solutions (FMS) enables you to display billing information and payment information that is associated with customers in the PeopleSoft CRM 360-Degree View.

• Integration with the PeopleSoft business analysis modeler enables you to view realtime multidimensional interactive reports that help you analyze and monitor the key performance indicators in your enterprise.

• Integrations that enable the PeopleSoft CRM system to exchange customers with personal information managers such as Microsoft Outlook.

• The Credit Card EIP (enterprise integration point) enables you to integrate with third-party credit card authorization and payment vendors in PeopleSoft Support and the PeopleSoft collaborative selling applications.

Refer to the implementation topics in this product documentation for detailed information.