Understanding PeopleSoft CRM Diagnostics
CRM diagnostics consist of seven PeopleSoft application packages, or plug-ins, that can help to troubleshoot the PeopleSoft CRM system setup or integration related problems. When you report a problem to the PeopleSoft Global Services Center, the support representative might ask you to run a diagnostic package to determine how the system is set up.
The delivered diagnostic packages are sufficient to diagnose most system problems. To develop additional diagnostic packages that meet installation-specific needs, use the PeopleTools Application Designer.
See PeopleTools 8.52: PeopleSoft Application Designer Developer's Guide
See PeopleTools 8.52: PeopleSoft Application Designer Lifecycle Management Guide
PeopleSoft CRM diagnostic packages produce reports that appear at the workstation or are emailed to you. You can run the following seven diagnostic packages:
Package Name |
Purpose |
---|---|
DIAG_CMSETUP |
Displays information about correspondence management installation and setup:
|
DIAG_EIPGATEWAYINFO |
Queries the connection URL and displays information about multiple gateways, if multiple gateways are set up. |
DIAG_EIPMESSAGENODES |
Displays information about node definition:
|
DIAG_EIPMESSAGES |
Displays information about EIP messages that is sorted by the different application names:
|
DIAG_SEARCHBUILDSETUP |
Displays the following:
|
DIAG_DATASETRULES |
Displays information about Data Set Rules:
|
DDIAG_PRODCATALOG |
Displays information about Product Catalog through input prompt of SETID:
|
DIAG_RULEROLE_SETUP |
Displays information about Role and Rules Setup through input prompt of Operator ID:
|
DIAG_SALESTERRITORY |
Displays information about Sales Territory Info through input prompt of user id:
|
DIAG_SALESUSER |
Displays information about Sales User details through input prompt of user ID:
|
Note: Before you can run any of these diagnostic packages, you must register them.