Modifying Interaction Status

This topic discusses how to modify interaction status descriptions.

Page Name	Definition Name	Usage
Interaction Status Page	RI_STATUS_SETUP	Modify interaction status descriptions.

Use the Interaction Status page (RI_STATUS_SETUP) to modify interaction status descriptions.

Navigation

select Set Up CRM, then select Common Definitions, then select Correspondence, then select Interaction Status Setup, then select Interaction Status

Image: Interaction Status page

This example illustrates the fields and controls on the Interaction Status page.

Warning! If you change interaction statuses, you must make appropriate code changes in PeopleSoft Application Designer.

Field or Control	Definition
Status Code	Displays the statuses that PeopleSoft CRM delivers for the interaction detail type.

Page Used to Set Up Interaction Status