Viewing Internal Contacts

This topic discusses how to view internal contacts.

Page Name	Definition Name	Usage
Contact Directory Page	WC_CONTACT_DIR	View the names and contact information of people in an organization who are available for customers to contact for assistance.

Use the Contact Directory page (WC_CONTACT_DIR) to view the names and contact information of people in an organization who are available for customers to contact for assistance.

Navigation

select Customer Care, then select Internal Contacts, then select Contact Directory
select Service Center, then select Internal Contacts, then select Contact Directory (in the employee portal for Higher Education users).

Image: Contact Directory page

This example illustrates the fields and controls on the Contact Directory page.

Field or Control	Definition
	Click to open your email application to send an email message to the corresponding contact using the listed email address.
Return to Customer Care	Click to return to the parent folder (Customer Care). For Higher Education users to return to the parent folder (Service Center) of the Contact Directory page, use the PeopleTools navigation path link on the top of the page.

Field or Control

Definition

Click to open your email application to send an email message to the corresponding contact using the listed email address.

Return to Customer Care

Click to return to the parent folder (Customer Care).

For Higher Education users to return to the parent folder (Service Center) of the Contact Directory page, use the PeopleTools navigation path link on the top of the page.

Viewing Internal Contacts

Page Used to View Internal Contacts

Contact Directory Page