Defining Context-Based Routing Rules
This topic discusses how to define context-based routing rules.
Page Name |
Definition Name |
Usage |
---|---|---|
RB_EXCP_ROUTE |
Define routing rules based on the email address from which an email was sent. |
Use the Exception Routing page (RB_EXCP_ROUTE) to define routing rules based on the email address from which an email was sent.
Navigation
Image: Exception Routing page
This example illustrates the fields and controls on the Exception Routing page. You can find definitions for the fields and controls later on this page.
![Exception Routing page](img/i-42c12a96n-7c90.png)
Field or Control |
Definition |
---|---|
Reply To |
Enter a fully qualified email address. Email received from this address is routed as specified on this page and does not go through content-based routing. |
Domain |
Enter an email address domain (the part of an email address that follows the @ symbol). Email received from any address in this domain is routed as specified on this page and does not go through content-based routing. |
Worklist Name |
Select the group worklist to which the system routes email from the specified address or domain. |
Comment |
Enter an optional comment that explains why email from the address or domain is routed to the specified worklist. |