Defining Priorities and Moods

These topics discuss how to define priorities and moods.

Page Name	Definition Name	Usage
Priority Setup Page	RB_PRIORITY_SETUP	Define priorities to appear for email on the email workspace.
Mood Setup Page	RB_MOOD_SETUP	Define mood attributes for email on the email workspace.

Use the Priority Setup page (RB_PRIORITY_SETUP) to define priorities to appear for email on the email workspace.

Navigation

select Set Up CRM, then select Product Related, then select Multichannel Definitions, then select Email, then select Priorities, then select Priority Setup

Image: Priority Setup page

This example illustrates the fields and controls on the Priority Setup page. You can find definitions for the fields and controls later on this page.

Values in this grid are used to give priority to email after the content analysis. The priority appears for email in the email workspace.

Use the Mood Setup page (RB_MOOD_SETUP) to define mood attributes for email on the email workspace.

Navigation

select Set Up CRM, then select Product Related, then select Multichannel Definitions, then select Email, then select Moods, then select Mood Setup

Image: Mood Setup page

This example illustrates the fields and controls on the Mood Setup page. You can find definitions for the fields and controls later on this page.

Values in this grid are used to describe what the customer mood is in email after the content analysis. The mood appears for email in the email workspace.

Defining Priorities and Moods

Pages Used to Define Priorities and Moods

Priority Setup Page

Mood Setup Page