Setting Up Agent Access to Supervisor Desktop

Supervisor Desktop Roles

Any user profile for accessing Supervisor Desktop should be associated with one of these roles (via select PeopleTools, then select Security, then select User Profiles, then select User Profiles):

• SD_TEAMLEADER

  This role provides basic monitoring access to Supervisor Desktop. Users with this role can approve email and run performance reports as well.

  Access to timeout administration and agent configuration is not granted at this level. This level of access is given to an agent that is not a decision maker but is responsible for monitoring performance.

• SD_SUPERVISOR

  This role provides complete access to all Supervisor Desktop functionality.

  This includes both the timeout administration and agent configuration functionality.

• SD_ADMINISTRATOR

  This role gives complete access to all Supervisor Desktop functionality (as with SD_SUPERVISOR) and also grants access to define the Supervisor Desktop system-level settings.

See the product documentation PeopleTools: System and Server Administration.