Setting Up CTI System Definitions

These topics discuss how to set up CTI system definitions.

Page Name	Definition Name	Usage
CTI System Definition Page	RB_CTI_SYS_DEFN	Set up definitions for CTI vendor products.
CTI System Function Page	RB_CTI_DEF_FUNC	View system functions for CTI definitions.
CTI System Function Page	RB_CTI_SYS_FUNC	Register system functions for CTI definitions.
CTI Function Parameters Page	RB_CTIDEF_JFUNC	Specify parameters for use in CTI system functions.

Use the CTI System Definition page (RB_CTI_SYS_DEFN) to set up definitions for CTI vendor products.

Navigation

select Set Up CRM, then select Common Definitions, then select Integration Rules, then select CTI, then select CTI Definitions, then select CTI System Definition

Image: CTI System Definition page

This example illustrates the fields and controls on the CTI System Definition page. You can find definitions for the fields and controls later on this page.

The CRM system delivers two CTI definitions, ASPT and PSFT. Customers can add new definitions for their own CTI vendor products.

Field or Control	Definition
Configure	Click to access the CTI System Function page (RB_CTI_DEF_FUNC) and confirm the script path and functions that are used by the CTI vendor product.

Use the CTI System Function page (RB_CTI_DEF_FUNC) to view system functions for CTI definitions.

Navigation

select Set Up CRM, then select Common Definitions, then select Integration Rules, then select CTI, then select CTI Functions, then select CTI System Function
Click the Configure link on the CTI System Definition page.

Image: CTI System Function page (RB_CTI_DEF_FUNC)

This example illustrates the fields and controls on the CTI System Function page (RB_CTI_DEF_FUNC). You can find definitions for the fields and controls later on this page.

This page lists all registered system functions that are associated with the specified CTI definition.

Field or Control	Definition
Confirmed	Select to verify that the system function is configured properly so that it can be executed in the CRM system.
Configure	Click to access the CTI Function Parameters page to view function details and modify them as needed.

Use the CTI System Function page (RB_CTI_SYS_FUNC) to register system functions for CTI definitions.

Navigation

select Set Up CRM, then select Common Definitions, then select Integration Rules, then select CTI, then select System Function, then select CTI System Function

Image: CTI System Function page (RB_CTI_SYS_FUNC)

This example illustrates the fields and controls on the CTI System Function page (RB_CTI_SYS_FUNC). You can find definitions for the fields and controls later on this page.

Use this page to register CTI functions that the CRM system invokes as system functions. This page associates a CTI system function with an application class method. Additionally, it captures the parameters that can be passed to this function.

Field or Control	Definition
System Function Name	Enter the logical name of the function.
Application Class ID, Application Class Path and Method Name	Enter the application class name, class path and the method that points to the PeopleCode, which builds the corresponding Javascript function at runtime. Each function is associated with an application class method. Before registering a new function on this page, its method must be coded already. The PeopleSoft system delivers the CTIFunctions application class in the RB_CTI application package. Two methods in this class are registered on this page: `OutboundDial` and `TransferCall.`
Function Parameters	Enter the parameters to pass to the selected function. For each listed parameter, specify the order in which it is passed to the function, the name of the parameter, the type (`character,` `date,` or `number`) of the parameter as well as its length. Select the select Required check box if the parameter must be passed to the function. Function parameters are defined on the CTI Function Parameters page.

Field or Control

Definition

System Function Name

Enter the logical name of the function.

Application Class ID, Application Class Path and Method Name

Enter the application class name, class path and the method that points to the PeopleCode, which builds the corresponding Javascript function at runtime.

Each function is associated with an application class method. Before registering a new function on this page, its method must be coded already.

The PeopleSoft system delivers the CTIFunctions application class in the RB_CTI application package. Two methods in this class are registered on this page: OutboundDial and TransferCall.

Function Parameters

Enter the parameters to pass to the selected function.

For each listed parameter, specify the order in which it is passed to the function, the name of the parameter, the type (character, date, or number) of the parameter as well as its length. Select the select Required check box if the parameter must be passed to the function.

Function parameters are defined on the CTI Function Parameters page.

Use the CTI Function Parameters page (RB_CTIDEF_JFUNC) to specify parameters for use in CTI system functions.

Navigation

select Set Up CRM, then select Common Definitions, then select Integration Rules, then select CTI, then select CTI Parameters, then select CTI Function Parameters
Click the select Configure link on the CTI System Function page (RB_CTI_DEF_FUNC).

Image: CTI Function Parameters page

This example illustrates the fields and controls on the CTI Function Parameters page. You can find definitions for the fields and controls later on this page.

This page associates a CTI function with a Javascript function for any given CTI definition.

Field or Control	Definition
CTI Script Name	Enter the name of the script that contains the listed Javascript function.
Function Parameters	Lists the parameters that the function expects. You can select optional parameters to be passed to the function. Clear the Select check box to not pass a parameter to the function.

Field or Control

Definition

CTI Script Name

Enter the name of the script that contains the listed Javascript function.

Function Parameters

Lists the parameters that the function expects.

You can select optional parameters to be passed to the function. Clear the Select check box to not pass a parameter to the function.

Setting Up CTI System Definitions

Pages Used to Set Up CTI System Definitions

CTI System Definition Page

CTI System Function Page

CTI System Function Page

CTI Function Parameters Page