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Order Capture Integrations

Order Capture integrates with most PeopleSoft CRM applications. Generally, this occurs in the form of other CRM applications channeling CSRs, call center agents, marketing managers, or sales representatives to the entry form where they can create an order or quote.

PeopleSoft CRM Applications

Order Capture integrates directly with these PeopleSoft CRM features or applications:

  • 360-Degree View.

  • PeopleSoft FieldService.

    Order Capture provides support for both service order generation and installed products.

  • PeopleSoft Marketing.

    Order Capture displays campaigns that are targeted to your customers.

  • PeopleSoft Sales.

    This integration supports the creation of a quote or order from a sales lead or opportunity.

  • PeopleSoft Support.

    This integration enables call center agents to generate a sale from a case.

External Applications

Order Capture and Order Capture Self Service use integration points to connect to fulfillment systems and other third-party applications. PeopleSoft CRM integration points connect you to:

  • PeopleSoft SCM or similar systems.

    This integration enables order fulfillment.

  • Credit Card Integration Point.

    This enables integration with third-party credit card authorization and payment vendors directly from Order Capture and Order Capture Self Service.

  • Carriers and tax calculation systems.

    Integration with third-party freight and tax calculation vendors enables order capture applications to calculate freight, sales tax, and VAT directly from an order.

Note: Supplemental information about how to set up third-party application integrations is located on the My Oracle Support website.

Refer to the Partners section of the Oracle corporate website for a list of Oracle-validated integrations provided by Independent Software Vendor (ISV) partners.

See Oracle Validated Application Integrations - Find a Partner Solution