Mapping Line Statuses
When you send an order to your fulfillment system, that system is responsible for tracking status of the order; CRM integration points bring status information into CRM to display the status of an order.
Understanding Line Status Mappings
Because different systems can use different order statuses, you must map your fulfillment system's statuses to Order Capture statuses. The Get Order Status integration point reads the map and converts your fulfillment system's statuses into Order Capture statuses. For line statuses, Partial means that if a part of one line is backordered and part is shipped, it is in fact, partially shipped.
Header status mappings may differ slightly. PeopleSoft delivers a map for all the Order Management statuses. If you integrate with a different fulfillment system, modify the map accordingly.
Note: Order Capture maps the status values to node, PSFT_EP, and if you are using a different node name for your Order Management system, you need to enter status mappings against your node name. The node name is read-only once the data is saved.
The following table shows the delivered line status mappings for SCM statuses:
|
SCM Status |
CRM Status |
CRM Partial Status |
|---|---|---|
|
X (Canceled) |
1 (Canceled) |
1 (Canceled) |
|
Q (Requisitioned) |
1000 (Open) |
1100 (Partially Open) |
|
U (Purchased) |
1000 (Open) |
1100 (Partially Open) |
|
B (Backordered) |
2000 (Backordered) |
2100 (Partially Backordered) |
|
P (Pending) |
3000 (Pending) |
3100 (Partially Pending) |
|
H (On Hold) |
3500 (Fulfillment Hold) Note: Holds that originate in PeopleSoft CRM have the status, 9000. This is to differentiate a hold that originated in PeopleSoft CRM (status 9000), from a hold that originated in SCM. |
3500 (Fulfillment Hold) |
|
O (In Fulfillment) |
4000 (In Fulfillment) |
4100 (Partially In Fulfillment) |
|
K (Picked) |
5000 (Picked) |
5100 (Partially Picked) |
|
C (Closed) |
6000 (Shipped) |
6100 (Partially Shipped) |
|
S (Shipped) |
6000 (Shipped) |
6100 (Partially Shipped) |