Using PeopleSoft Support Pagelets
This topic discusses how to use the pagelets that PeopleSoft Support enables.
This table describes the pagelets used to view support cases:
Pagelet |
Usage |
For More Information |
---|---|---|
Agreements |
Displays a summary list of a customer's existing service or support contract agreements and the status of each, and provides a link to the details of the agreement definition. |
|
RMA |
Displays a list of a customer's return material authorizations (RMAs), provides a link to the RMA details, and provides an Add link to create a new RMA. |
|
Recent Support Cases |
Displays a list of a customer's recent support cases, provides a link to the case details, and provides an Add link to create a new support case. Note: When you add a case from the Recent Support Cases pagelet, the case uses the default display template based on the user preferences. |