PeopleSoft Services Foundation Business Processes
This topic discusses the business processes associated with solution, time management, and integration with the Transaction Billing Processor. We discuss these business processes in the business process topics in this product documentation..
Solution Management Business Process
Solution management enables users to establish a set of predefined solutions that can be used by call center agents and field service technicians to resolve customer problems.
Time Management Business Process
Time management enables users to log time for the work performed on cases. Field service technicians and managers use a different page that is embedded in the service order component
Transaction Billing Processor Integration Business Process
Transaction Billing Processor integration provides the ability to bill and book revenue through PeopleSoft Contracts for recurring and on-demand services and agreements. The fees sent to the Transaction Billing Processor include agreement fees, service order fees (including service, material, time, and expense fees), and case fees.