PeopleSoft Services Foundation Overview

This book discusses the common foundation objects that are shared among PeopleSoft Integrated FieldService, the call center applications (PeopleSoft Support, HelpDesk, HelpDesk for Human Resources, and Service Center for Higher Education), and industry solutions that leverage the functionality of these core applications. These objects are used in service orders and cases to provide solution management, integration with the Transaction Billing Processor, and geographical information lookup capabilities.

Solution management and integration with Transaction Billing Processor are available to PeopleSoft Integrated FieldService and most call center applications.