PeopleSoft Workforce Communications Integrations

PeopleSoft Workforce Communications integrates with versions 8.8, 8.9, 9.1, and 9.2 of PeopleSoft HCM using EIPs.

The purpose of this integration is to synchronize worker, Person of Interest (POI) and worker job information from HR to CRM. The HR information can be used in the following areas:

To build audiences based on HR criteria.
For personalization of content in email and web documents.
As criteria for determining the dynamic content displayed in email and web documents.
Logic in the dynamic branching of dialogs.

Note: Some of the HR data can only be used for creating audiences.

Some of the data synchronized from HCM into CRM tables is made available as CRM Profiles, which enables the data to be used for the purposes previously described. This profile data is also used for reporting—the Survey Analysis Report, delivered with Workforce Communications, leverages HCM information to allow analysis of the data based on HR criteria and profile information.

Before you can use Workforce Communications, you must set up the appropriate EIPs to move data into your CRM system. For a description of these EIPs, refer to the “Managing Enterprise Integration for PeopleSoft CRM” topic of the Business Object Management documentation.The relevant EIPs appear in the table in the “PeopleSoft CRM Foundation EIPs” topic and includeHCM in the Direction of Integration column.

We discuss integration considerations in the implementation topics of this documentation.