Processing Collection Letters

Important! Letter Generation (Letter Gen) is a deprecated product. Support will be maintained for this product, but no new development will be produced for Letter Gen. It is strongly recommended that you use Communication Generation (Comm Gen) instead. For more information on Comm Gen, see Using the Communication Generation Process

The Collect Receivables feature enables you to generate automated collection letters to send to customers with past-due items. Based on the collection letter templates that you assign to your collection records, the Collections Dunning Letter process determines which letters to send and creates a communication record for them in PeopleSoft Campus Community. Your Campus Community personnel use these communication records to run a letter generation process to generate the letters. In addition, for every letter requiring generation, the process updates its mail status in Student Financials to Sent. The process updates the template status of any affected collection letter template to Complete.

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Usage

Collections Dunning Letter

RUNCTL_SFBU

select Student Financials, then select Collections, then select Letter Generation, then select Generate Dunning Letters, then select Collection Dunning Letter

Run the process that determines what collection letters need to be generated and sent to customers.