Preface

This ServiceNow Management Connector Installation and Configuration Guide provides the required information to install and configure the ServiceNow Connector that integrates Oracle Enterprise Manager with ServiceNow.

Audience

This guide is written for Oracle Enterprise Manager system administrators who want to install and configure Management Connectors to enable integration between Oracle Enterprise Manager and other systems.

You should already be familiar with Oracle Enterprise Manager.

Documentation Accessibility

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.

Access to Oracle Support

Oracle customers that have purchased support have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.

Related Documents

For more information, see the following books in the Oracle Enterprise Manager documentation set:

• Oracle Enterprise Manager Cloud Control Basic Installation Guide

• Oracle Enterprise Manager Cloud Control Advanced Installation and Configuration Guide

• Oracle Enterprise Manager Cloud Control Administrator's Guide

• Oracle Enterprise Manager Cloud Control Upgrade Guide

• Oracle Enterprise Manager Framework, Host, and Services Metric Reference Manual

• Oracle Enterprise Manager Command Line Interface

• Oracle Enterprise Manager Cloud Control Extensibility Programmer's Guide

The latest versions of this and other Oracle Enterprise Manager documentation can be found at:

http://docs.oracle.com/en/enterprise-manager/

Oracle Enterprise Manager also provides extensive online help. Click Help on any Oracle Enterprise Manager page to display the online help system.

Conventions

The following text conventions are used in this document:

Convention	Meaning
boldface	Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.
italic	Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.
monospace	Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.

What's Changed

This table provides a brief overview of the document changes for the latest publication of the Oracle Enterprise Manager ServiceNow Management Connector Installation and Configuration Guide:

Part Number	Change Summary
E64520-01	New document for ServiceNow Management Connector.